Cancellations & Refunds

1. Nothing to cancel

EvonIQ subscriptions do not renew by themselves. A purchase buys a fixed period of access (30 days, or 12 months for an annual plan); when the period ends, your account simply returns to the free tier and nothing further is charged. There is no subscription to cancel, no card on file with us, and no notice to give. The free three-month trial ends the same way.

The same applies to the Alliance Pack: it covers the period bought for the whole alliance, and ends on its own.

2. Refunds

We refund a purchase in full, on request, in the following cases:

• you ask within 14 days of the purchase, whatever the reason;
• the same period was bought twice by mistake;
• a technical problem on our side prevented you from using what you paid for, and we could not fix it within a reasonable time.

After 14 days, a period that has started is not refunded, in whole or in part, except in the two last cases above. When a purchase is refunded, the access it granted ends at the same time. For an Alliance Pack, the request must come from the person who paid.

3. How to ask

Write to Contact@EvonIQ.app from the email address linked to your account, or use the contact page, with the date of the purchase and, if you have it, the order number from the Polar receipt. We answer within 5 working days.

Refunds are issued by Polar, our payment provider, to the payment method used for the purchase. Depending on your bank the money usually appears within 5 to 10 working days.

4. Consumer rights

Nothing here limits the rights you have under the mandatory consumer law of the country where you live. If that law gives you more than this page does, that law applies.